FAQs

[faqs style=”toggle”]

To sign up just click the “Choose Plan” button for the plan you want to sign up for.

Once selected, you’ll be taken to the checkout page to finalise the purchase securely through Stripe payments. Fill out the information to complete the checkout and create your account with us.

Once checkout is completed, we’ll send you an introductory emailsto let you know how to give us secure access to your site.

After you sign up to one of our website maintenance plans, you’ll get a welcome email from us. This email will give you a link to a site. On that site you can share your login credentials with us and it will self-destruct once we read it. This way no-one else is ever likely to receive your username and password.

Editing includes any changes to existing content (posts/pages), changing plugin configurations, widget and CSS tweaks, changing banners and popups, changing headers or footers, blog content edits, adding a new pre-designed landing page, formatting pre-designed landing pages, changing existing images or text, adding coupon codes and updating shopping carts.

Things that aren’t included are custom development of plugins or themes, updating existing custom code, graphic design, building pages to match a design, building a new website or part of a website or a subdomain. It also does not cover any third-party software or tools outside of WordPress, content creation or search engine optimisation (SEO).

Some examples …

Included

Adding a new Woocommerce product (you provide the content/images)

Change a logo or image on a page

Install and configure a plugin

Functionality troubleshooting

Replace some text or adjust layout of a specific page

Not included

Custom checkout for WooCommerce

Designing/Creating a logo

Adding custom functionality not available in a plugin

Any costs associated with fixing the problem source e.g. buying new software, plugins, themes

Write new content for that page or design a new page layout


EDIT EXAMPLE 1

Included: You want us to upload blog content that you created with attached images that have been sent and format for WordPress with instructions

Not included: You want us to create a blog post, find images and upload to WordPress with no instruction for formatting

EDIT EXAMPLE 2

Included: You want us to add a new product to your WooCommerce store (for which you’ve provided all needed content).

Not included: You want us to create a custom checkout process for your WooCommerce store.

EDIT EXAMPLE 3

Included: You want us to install and set up a plugin to use its built-in functionality.

Not included: You want us to create new functionality that doesn’t exist in a plugin. (This would require custom development which may be available at an hourly development rate.)

EDIT EXAMPLE 4

Included: You want us to take the text that you emailed to us and use it to replace the current content on your About page.

Not included: You want us to write content for or design your About page.

We’d be happy to help you with custom development as well. That kind of project will be priced according to our hourly rates.